Why use a Golden Keys Concierge?

A Concierge is the Mr. fix-it in Hotels, he or she is the person that makes things happens for the guest. We will never say no, even if something it is totally impossible, we will find alternatives. I personally tell my guest as long as it is legal, it is within your budget and you give me realistic time to achieve it I will do anything for you.

We are a wealth of information with a network of Concierges spanning over 37 countries; threfore, if I do not know the answer I will know someone who does. We are your very own guidebook and personal assistant all rolled into one.

All members of the Golden Keys work with integrity and are working Concierges in hotels. They will have a minimum of five years experience as a concierge, with a wealth of knowledge of their local area, Golden Key Concierges have a network of concierges within England and 37 other countries throughout the world. You can tell you are speaking to a Golden Keys Concierge as he or she will wear a pair of Keys on each lapel of their uniform.

Your Concierge can arrange anything from flights, transportation to and from the airport, hire cars, chauffer cars, tours of the city and England visiting all of the tourist sites of Great Britain. They can arrange private shopping, flowers, courier services and mobile phone hire. They will be happy to give you their personal recommendations of restaurants, what is currently happening in their town, and what to see and do, including 'queue buster' tickets of all the major attractions and get you theatre and sport tickets, just to name a few of what they will be happy to arrange for you.

When you are dealing with a Golden Key Concierge you know you are dealing with a professional, who has real insight to your needs and request.

Tips out of getting the best use out of your concierge.

• You don't need to wait until you have checked in, email the concierge desk before you arrive

• When you arrive introduce yourself to the concierge face to face

• We have two rush hours at the concierge desk, just after breakfast and before dinner. Try to avoid these times and we will be able to give you more personal time, or you could leave some written questions for us to answer while you are out

• Be specific with your request, inform the concierge of exactly what you would like, rather than telling your Concierge "I am looking for somewhere for dinner" tell them the type of restaurant, cuisine location, and your Concierge will then be able to recommend something that is specific for you

Trevor Carpenter,
Secretary,
The Society of the Golden Keys of Great Britain and the Commonwealth